“Emotional labor” was a Hot Topic a few years ago; the term was originally used to describe the work of managing personal feelings in a work context; then it was coined by a sociologist at Berkeley (why is it always …
“Emotional labor” was a Hot Topic a few years ago; the term was originally used to describe the work of managing personal feelings in a work context; then it was coined by a sociologist at Berkeley (why is it always …
Minna Jung Consulting 